Shipping & Returns
All packages will be sent with PostNord. When your package has been shipped, it will be delivered within 1-2 working days.
Free shipping on all orders above 1000 DKK.
- Free shipping on all orders above 1000 DKK
- All orders will be shipped within 1-2 working days
- DK Collect / Pakkeshop / Posthus shipping costs 29 DKK
- DK Work Address shipping costs 29 DKK
- DK Home Address shipping costs 59 DKK
- Track your package with "track & trace"
All packages will be sent with PostNord. Shipping costs vary by country. The relevant prices will appear in the check-out flow when you place your order. If you are in doubt about shipping costs, feel free to contact our customer service at firstname.lastname@example.org.
- All orders will be delivered within 3-6 working days
- EU shipping costs vary by country
- Outside EU shipping costs vary by country
- Track your package with "track&trace"
Please note, during sale, free shipping on all sales items is not available and your purchase may take longer to arrive.
14 days full return
Don't like what you see? Don't worry. You have 14 days from the date you received your package to exchange or return. Send back your return within 14 days together with a filled out form, that you will receive together with your package.
Items must be returned to us unused with all labels still attached. All packaging on beauty products must not be broken. Returns that do not meet our policy will be sent back to the customer.
Your package should be sent back to us within 14 days. Returns outside these timeframes will not be accepted as a return, and will be sent back to the customer. If you are in doubt, don't hesitate to contact our Customer Service: email@example.com
Please note that all returns outside the EU are responsible for taxes and duties.
How to return
If you wish to return your package, send back your return within 14 days together with a filled out form, that you will receive together with your package.
Send your return to following address: Three Weeks, Krimsvej 11A, 2.th, 2300 København S
Please note that when you return your package, you have the responsibility of the package until we receive it. We recommend you to hold on to your shipping receipt and send with track&trace.
There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item, but if you are based outside the EU you will need to pay taxes and duties on this.
Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
When you return your package, you have the responsibility of the package until we receive it. We recommend you to hold on to your shipping receipt and send with track&trace.
How to exchange
To exchange an item, request a return by sending an email to firstname.lastname@example.org and specifying the new size that you require. If we don't have the requested size in stock, we will not be able to do the exchange.
Reclamations are accepted within a period of 24 months. Goods are classified as faulty if they are damaged when you receive the item, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a refund. Simply request a return through our Customer Service: email@example.com and send the faulty goods back to us within 14 days of receiving your order.
If you discover an accepted fault after this time, but within six months of purchase, you can still return it. Where possible, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will send you a replacement. If the same product is no longer available, you are entitled to a full refund.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
For all faulty items outside of our Returns Policy, please contact our Customer Service: firstname.lastname@example.org